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Head of Membership and Customer Growth

  • Location: East Midlands
  • Organisation: British Triathlon Federation
  • Salary: £45,000
  • Closing Date: 19 February 2024 | Events & Operations

About the role

As Head of Membership and Customer Growth, you’ll lead on driving revenue growth and customer engagement across membership for British Triathlon and the three Home Nations of Triathlon England, Triathlon Scotland, and Welsh Triathlon.

Working with the Director of Development and Growth, you’ll be responsible for the strategic direction of membership and leading the team to implement that strategy, managing product evolution, enhancing membership retention and acquisition, and improving customer engagement content through a collaborative working approach.

You’ll work closely with the Marketing Team to promote the membership proposition nationwide, the wider Development Team to connect the membership workstrand to participation, workforce, events, and clubs, and Brand Partnership colleagues to secure partners to support the products.


About you

We’re searching for an analytical thinker with a proven record of thriving in commercial environments and problem-solving situations. You’ll be a natural relationship builder across all levels, with the ability to think strategically for both short and long-term projects.

You will have experience of analytics, budget management which drives customer retention, and acquisition. The working environment is dynamic and fast paced, with an upcoming launch of our revised and expanded membership products.

The successful candidate will be required to drive the implementation and development of these products. Successful working relationships are key to any role. Our new Head of Membership and Customer Growth will report into the Director of Development and Growth.

The successful candidate will be an integral and valued leader of the Membership Team and is likely to thrive through developing and maintaining close working relationships with our Head of Marketing, Deputy Director of Participation and Events, the wider Development Directorate Leadership Team, and other key stakeholders across the organisation.

The role will benefit from our successful hybrid working model, where Tuesday to Thursday all colleagues work from our Loughborough head office, providing a supportive, collaborative, and fun working environment, and flexible working on Mondays and Fridays, working from home as work commitments allow.


Further information

British Triathlon offers a competitive benefits package which includes:

• 25 days annual leave, increasing with length of service, enhanced with a flexible holiday buying scheme

• A commitment to your development, with weekly and monthly time ringfenced for personal and collaborative learning and development

• 2 days paid volunteer leave

• Free and accessible parking outside the Loughborough head office and secure covered bike storage

• Pension scheme, life assurance scheme, and private medical insurance to care for you and your loved ones

• Support for a healthy lifestyle, including discounted gym membership (Loughborough) and a cycle to work scheme British Triathlon is passionate about developing an environment that makes Britain the world’s leading triathlon nation, enabling success and increasing participation.


We’re looking for people who can bring skills and ambition to an inclusive, people-centred workplace, who are determined to create positive impact, and who value doing what’s right above doing what is expected.

To apply If you’re inspired and excited about working at British Triathlon, we’d love to hear from you. Please have a good read through of the full Job Description, then send an email to with your CV and a covering letter (or another format if you prefer) explaining why you feel you are suitable for the role and how you meet the person specification. Closing Date This role will close at 9am on Monday 19th February 2024.

We encourage early applications as the role may close once sufficient suitable applications have been received. To enable us to focus our time on suitable candidates, we consider, but are unable to reply to all applications.

If you have not heard from us within ten working days of the closing date, please assume your application has not been successful. Interview Date We’d love to meet you for our first stage interviews on Tuesday 5th March 2024, which will take place in person at our offices in Loughborough.

For informal enquiries about the role please contact Helen Marney, Director of Development and Growth, at British Triathlon is committed to creating an even more diverse and inclusive workforce that will bring different perspectives to our work, so if you think we’d benefit from your relevant skills and experience, please do send in your application.

Should you require assistance with the application process, please contact HR and we will make every effort to meet your specific requirements. We operate under the Disability Confident Scheme. Details of our Equality and Diversity Policy can be found at

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