The PGA is seeking applications for the role of Tournament Controller (permanent) for The PGA in England & Wales (South West)
Established in 1901, The PGA’s mission is to improve the personal and professional lives of its Members through its strategic principles of providing world-class services, influencing and delivering through its Members and delivering exceptional prestige standards. To assist with delivering its core objectives, The PGA is seeking to recruit a permanent Tournament Controller based at its regional office at The Lodge House, Woodbury Park Hotel & Golf Club, Woodbury Castle, Woodbury, Exeter, Devon EX5 1JJ.
Reporting to the Regional Manager, the Tournament Controller will support the Tournament Director to efficiently and competently plan and deliver the Regional tournament schedule on a daily basis for Members throughout the region, co-ordinating administration, delivery and activation of events and combining this function with National Tournaments where appropriate.
Principal duties (as guided by the Tournament Director) include:
- Delivering tournaments in the Region in line with standards, expectations and PGA policy.
- Conducting planning meetings and course inspections for each Tournament.
- Recording minutes, distributing accordingly to ensure all tournaments are planned, resourced to meet required delivery standards and the expectations of PGA Members, host venues, amateur golfers and sponsors/partners.
- Preparing Local Rules and all relevant Tournament paperwork in preparation for the event (i.e. scorecards, pin placements, conditions, posters etc. including BlueGolf).
- Organise, administration and delivery (including overseeing tournament staff) on each tournament day (i.e. registration, starting, recording, rulings, etc.).
- Collate and post results, conduct Prize-giving and relevant presentations.
- Work with Tournament Director to manage all Press & PR as agreed for the Tournament.
- Co-ordinate tournament support equipment.
- Deploy tournament staff and ensure PGA and Customer Service standards are met and health and safety and driving for work legislation and guidelines are adhered to.
- Occasional driving of the tournament vehicle to and from events as and when required.
- Responsible for the operation of tournament management software (BlueGolf) and ensure the accuracy of administrative and public facing information regarding tournaments.
- Support the Regional Manager, Tournament Director and office staff when not at Tournaments.
- Telephone and digital communications with Members, Golf Clubs and Partners/Sponsors.
- Play an active role in ensuring Regional KPI’s are achieved (e.g. Member engagement, financial targets, benevolence & welfare, communication and realising commercial and playing opportunities).
As well as having a good knowledge of the game and structure of golf the ideal candidate will be a knowledgeable player, working towards or having passed PGA/R&A Rules exams. Areas of experience will include: database management, IT, excellent administration, communication, customer care skills. Have experience in supervising staff for projects and events. Hold a basic first aid qualification. Flexible to work away from home.
The key competences to succeed in this role include: the ability to work as an individual or as part of a team, effective supervisor of people/small team, being flexible, organised with the ability to plan and prioritise work against strict and often distant deadlines, business/customer focused, confident public speaker, highly motivated to learn and continuously improve standards, good attention to detail, understanding of the profile, demands/needs of a membership organisation. As well as having a positive approach and attitude, the successful applicant will be able to demonstrate they are a good communicator (verbally and in writing), they are able to remain calm under pressure and able to make, give and follow instructions.
This is a permanent, full-time role with the core hours of the business being 9am to 5pm Monday - Friday. A large degree of working outside of these hours is expected with some weekend and bank holiday working.
If you would like to apply for this role please request a job description from Dawn Sales, Human Resources/Health & Safety Adviser, then send your curriculum vitae together with a covering letter which clearly articulates how you meet the requirements of the role to firstname.lastname@example.org.
The closing date for receipt of applications is 12 noon on Sunday 25 March 2021, interviews will be held w/c 5 April 2021.