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Volunteer Manager (Recruitment and Recognition)

  • Location:
  • Organisation: Rugby Football Union (RFU)
  • Closing Date: 20 September 2020 | Coaching & Sports Development

Nature and scope:

The Volunteer Manager (Recruitment and Recognition) will lead the development of a volunteer strategy and implement solutions to support clubs and CBs to grow their volunteer base, supported by a robust recognition programme. The role will also ensure volunteering has a strong focus on diversity and inclusion and lead on the implementation of any volunteer related actions from the RFU Diversity & Inclusion action plan. 


  • Development and implementation of a volunteer strategy to recruit, retain and recognise community club and CB volunteers.
  • Subject matter expert for the area of volunteering and develop collaborative relationships and networks to provide technical guidance to internal and external stakeholders. 
  • Create guidance for CBs and clubs to support inclusive practices including the development of a best practice recruitment tool kit to attract a diverse range of volunteers to rugby clubs and CBs.
  • Lead and develop a volunteer mentor network to support club volunteers.
  • Work with commercial partners to develop volunteering programmes that support the volunteering strategy whilst meeting partner objectives.
  • Work closely with colleagues to inform them of developments in volunteering management and to ensure that volunteers are supported effectively.
  • Lead the development, planning and delivery of a national recognition programme for clubs and CB’s to recognise, retain and celebrate talent.
  • Financial budgeting, risk management and control of volunteer budgets.
  • Regular assessment of the effectiveness of programmes and resources and recommend improvements where required.
  • Monitoring feedback from the game and colleagues, assessing volunteering needs and the development of solutions to meet these needs.
  • Acting as lead for the National Youth Council, and ensuring integration into the wider RFU programmes.
  • Build relationships and networks with other sports and volunteering agencies to share knowledge, identify opportunities for collaboration and stay up to date on the latest volunteering research.
  • Working collaboratively with Rugby Development colleagues to dovetail volunteer recruitment planning into cross department strategies, e.g. Women & Girls Strategy, growth of 14-18 year old players, etc.
  • Actively collaborate with colleagues to contribute to the development and delivery to the current strategic, business and operational plans.
  • Act as an ambassador for, and promote the best interests of the RFU at all times, including the promotion of the RFU core values and culture.
  • Undertake such other duties as maybe required from time to time as are consistent with the responsibilities of the post and the needs of the organisation.

Person Specification 

Qualifications, skills & experience:


  • Educated to degree standard or equivalent qualifications or experience.
  • Experience of developing and implementing volunteering strategies at a national level.
  • Experience of managing the design and delivery of volunteering led services including undertaking impact assessments of the services. 
  • Experience of developing inclusive practices and a good understanding of the barriers to inclusion.
  • Experience of delivering workshops, training and developing guidance documentation for staff and volunteers.
  • Strong experience of directing and supporting cross function teams to ensure solutions are consistent and integrated.
  • Expertise in recruitment, retention and recognition of volunteers at local and regional levels.
  • Experience of working with national and regional agencies.
  • The ability to turn strategic thinking into operational plans and action on the ground.
  • Ability to analyse problems and create solutions.
  • Strong interpersonal, networking and facilitation skills.
  • Develops and maintains relationships and partnerships internally and externally with the ability to influence upwards and with peers.

Please follow the apply now option to submit your application. The deadline for applications is Sunday 20 September at 11:59pm. 

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