Development Officer- Young People
Salary: £25,000 per annum
Location: Milton Keynes
Our Values:
Focus - pursuing goals with clarity, drive and determination
Ambition - striving to attain excellence with motivation and passion
Courage - having the confidence to evolve by making the right decisions for the right reasons
Teamwork - understanding and respecting each others' roles and being a supportive unified team
Our Vision:
To be one of the Nation's most popular sports and consistently win medals at World, Olympic and Paralympic level.
Role summary:
Drive delivery of Badminton England participation strategic goals (Discover Badminton) for young people by driving a customer-centric approach to delivery for young people that ensures a high quality experience, maximising customer acquisition and retention.
Key accountabilities & responsibilities:
o Maintain an up to date understanding of young people and their needs and ensure customer insight is embedded in delivery across all areas of work.
o Develop resources, support, guidance and, where appropriate, products to ensure all delivery of badminton provides a high quality experience that directly contributes to more young people taking part (participating and competing) in badminton.
o Maximise data collection with partners and stakeholders through effective use of Badminton England platforms and CRM system.
o Build and maintain a strong working relationship with the Commercial team to ensure that marketing and communication activity for young people is individualised and personalised where feasible to maximise participation and retention.
o Ensure other teams in Badminton England are equipped with the appropriate resources and support to enable delivery of Discover Badminton targets at a local level and delivery of organisational objectives. o Ensure high levels of satisfaction amongst customers, partners and stakeholders.
o Identify gaps and opportunities to develop new business and/or areas of improvement in existing business to maximise organisation objectives.
o Ensure excellent cross-team working.
The person:
o Track record of ensuring delivery of quality experiences for young people that maximise participation and retention.
o Experience of working with young people demonstrating a clear understanding of the needs of young people and using insight to drive delivery.
o Understanding of personalised marketing approaches to underpin customer acquisition and retention with experience of developing and using customer insight to inform delivery.
o Ability to influence internal and external stakeholders to deliver projects that acquire and retain customers and deliver organisational objectives.
o Seeks new partners and stakeholders to secure delivery of strategic targets and maximise delivery of organisational objectives.
o Ability to maintain high levels of satisfaction amongst customers, partners and stakeholders.
o Ability to work effectively under pressure, make sound judgement calls.
o Clear, logical thinker able to solve problems and propose pragmatic solutions.
o Excellent interpersonal and influencing skills.
o Ability to manage multiple projects at a time whilst paying strict attention to detail.
o Accepting responsibility and responding promptly to the need for effective decision making.
o Ability to communicate well to a range of audiences, and using different mediums, with written skills to an excellent standard.
o Team player with excellent planning and organisational ability.
o Desire to make a difference.
o Consultative and collaborative.
o Committed to own personal development.
o Values oriented with alignment to Badminton England organisational values.
o Ambitious for organisation and for the sport.
o Commitment to sports equality and an ability to gain buy in to equality objectives.
How to apply
For more information and how to apply, please click here.
Closing date for applications is 16 August 2019
Interviews will take place on Thursday 22 August 2019 at the National Badminton Centre, Milton Keynes.
If sufficient high-quality applications have been received, we reserve the right to close the position early. Please ensure that you apply without delay to avoid disappointment. Badminton England is committed to equality & diversity and welcomes applications from everyone regardless of background, origin, gender, religion, nationality, marital status, sexual orientation or disability.
Badminton England is committed to equality & diversity and welcomes applications from everyone regardless of background, origin, gender, religion, nationality, marital status, sexual orientation or disability.
