Workforce Administrator

Workforce Administrator

Salary: £18,000 - £20,000 per annum

Location: Yorkshire

Main purpose of the Job:

To support the Workforce Team with co-ordinating the workforce packages and services, in line with best practice, agreed processes and deadlines
To support the Competitions Team with provision of effective administrative and good quality customer service support
To support the BWL customers and members with enquiries and queries to ensure a high-quality experience and act as a first point of contact

Key Responsibilities:

To co-ordinate the workforce packages and services, including booking of courses, venues, liaising with external workforce, processing bookings and membership processing.
Maximise data collection and maintaining correct documentation for attendance.
Increase and improve the current opportunity to attend by increasing the number of courses and venues

To provide support to the competitions team including updating systems with competition related data, maintaining competition documentation and dealing with queries

Maximise data collection with customers and partners through accurate reporting and effective use of BWL systems
Providing customer service support to increase the operational efficiency of workforce and competitions in order to help achieve financial targets and strategic goals
Maintain the BWL E-learning platform, ensuring appropriate access for learners, tutors and ensuring courses are up to date for processing results, grades and asessments
To assist the finance team in the processing of workforce and competitions finances as required
To develop and provide regular monthly reports to contribute towards the monthly management reports and operational plan

To respond to workforce and competition enquiries from customers, members, athletes, coaches, officials, clubs and suppliers (via email, telephone and post) and provide effective and informative customer service support