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Membership Administrator

  • Location: North West
  • Organisation: British Mountaineering Council
  • Salary: £19,247 per annum (pro rata £9,623.50 for 6-month contract)
  • Closing Date: 15 June 2022 | Events & Operations

The BMC is the national body for climbers, walkers and mountaineers in England and Wales. The organisation has over 80,000 members, more than 38 staff and a nationwide network of volunteers. Through GB Climbing, we are also the National Governing Body for sport climbing and are at an exciting time as we develop the infrastructure of our elite performance programme and the inclusion of sport climbing as an Olympic sport confirmed until LA28.

Job Outline

This role is part of the Membership team, who are the first point of contact for BMC members for membership and insurance services. Under the direction of the Membership & Insurance Manager, you will be responsible for membership, insurance and the BMC’s online shop administration. This includes supporting the recruitment and retention of members, as well as advising and fulfilling travel insurance.

The Membership Administrator shall be familiar with all services available to members and be able to answer enquiries relating specifically to these, involving the use of the Membership database. You will be expected to support the other staff and may be required to carry out other duties from time to time, as requested by the Membership & Insurance Manager. The post holder will need to enjoy working in an informal and busy environment, supporting the membership team to deliver the BMC objectives.

Specific work areas

• Process and distribute incoming and outgoing post
• Process and input membership, insurance and shop orders in to the database
• Process payments and orders
• Collate membership, insurance and shop items and despatch
• Answer and direct incoming telephone calls
• Respond to membership, insurance and shop queries received by phone and email
• Deal with undelivered mail
• Process and input club data
• Assist with database housekeeping
• Any other such work the organisation may ask you to undertake from time to time.

In addition, and as required under the direction of the Membership & Insurance Manager, the Membership Team are jointly responsible for the following generic tasks:

• Responding to requests for specific services such as Reciprocal Rights
• Assisting with data input into clubs and huts database for club renewals, updates
• Supporting stock control systems, stock take and re-order levels
• Assisting with monthly magazine data and sending to the mailing house
• Generating monthly direct debit renewal data and sending to mailing house
• Supporting Membership Team members and the Membership & Insurance Manager

All the above shall be carried out in accordance with the relevant regulations and policies and to performance targets specified by the Membership & Insurance Manager.

More details can be found at https://www.thebmc.co.uk/bmc-jobs

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