Tournament Controller – Fixed-Term (Seasonal)
Location: Guildford, Surrey
The PGA’s vision is to improve the personal and professional lives of its Members. To assist with delivering its core objectives, the PGA is seeking to recruit a Tournament Controller (fixed term), based at it’s regional office at Clandon Regis Golf Club, Guildford, Surrey. Reporting to the Regional Manager, the Tournament Controller will support the Tournament Director to efficiently and competently plan and deliver the Regional tournament schedule on a daily basis for Members throughout the region, co-ordinating administration, delivery and activation of events primarily within the region but very occasionally throughout the UK as required.
Principal duties (as guided by the Tournament Director) include:-
- Delivering tournaments in the Region in line with standards, expectations and PGA policy.
- Conducting planning meetings and course inspections for each Tournament.
- Recording minutes and distributing accordingly to ensure all tournaments are planned, resourced to meet required delivery standards and the expectations of PGA Members, host venues, golfers and partners/sponsors.
- Preparing Local Rules and all relevant Tournament paperwork in preparation for the event (ie scorecards, pin placements, conditions, posters etc including BlueGolf)
- Supervising, administration and delivery including Tournament Staff on each Tournament day (ie registration, starting, recording, rulings, etc).
- Collating and posting results, conduct Prize-giving and any relevant presentations.
- Instructing Press & PR as agreed for the Tournament.
- Co-ordinating tournament support equipment.
- Deploying tournament staff and ensuring Customer Service standards are met.
- Driving the tournament vehicle to and from events as and when required.
- Responsibility for the operation of tournament management software (BlueGolf) and ensuring the accuracy of administrative and public facing information regarding tournaments.
- Supporting the Regional Manager, Tournament Director and office staff when not at Tournaments.
- Telephone and digital communications with Members, Golf Clubs and Partners/Sponsors.
- Playing an active role in achieving Regional KPI’s designed to realise the PGA’s future vision (eg Member engagement, Financial targets, Benevolence & Welfare, Communication and realising commercial and playing opportunities)
As well as having a good knowledge of the game and structure of golf the ideal candidate will be a competent, knowledgeable player, working towards or having passed PGA/R&A Rules exams. Areas of experience will include: database management, IT, administration, communication, customer care and supervision of staff. Holding a basic first aid qualification and being able to spend periods of time away from home is essential for the role.
The key competences to succeed in this role include: the ability to work as an individual or as part of a team, to manage/supervise a small team, being flexible, organized with the ability to plan and prioritize work against strict and often distant deadlines, being customer and business focused whilst being a confident public speaker, being motivated to improve standards, giving attention to detail and understanding the profile, needs and demands of the business. As well as having a positive approach and attitude, the successful applicant will be able to demonstrate they are a good communicator (verbally and in writing), they are able to remain calm under pressure and able to make, give and follow instructions.
Whilst this is a temporary, full time role with the core hours of the business being 9 am to 5 pm Monday - Friday a large degree of working outside of these hours is expected with some evenings, weekends and bank holiday working.
How to apply
If you would like to apply for this role please request a job description from Dawn Sales, HR/H&S Advisor, then send your curriculum vitae together with a covering letter which clearly articulates how you meet the requirements of the role to dawn.sales@pga.org.uk.
The closing date for receipt of applications is 5pm, Monday 4 June 2018.
