Relationship Manager (Yorkshire / North East)
Salary: £25,000 per annum plus pension and other benefits.
Location: Yorkshire / North East
This is a great opportunity for a well-rounded, ambitious and creative person to further their experience and contribute to the growth of one of the country’s top National Governing Bodies over a key period for the sport.
An exciting and challenging role with key responsibilities of implementing national strategy at local level including leading partner engagement locally to support the development of badminton and maximise the delivery of strategic targets with a primary focus on revenue generation, customer acquisition and retention.
Badminton England is the National Governing Body for badminton in England, dedicated to the growth and success of badminton in England. Our vision is to be one of the nation’s most popular sports and consistently win medals at World, Olympic and Paralympic level by growing the number of people taking part in badminton, doubling our membership numbers and developing a world leading system to underpin our performance programme.
Badminton England is led by a team of passionate and highly motivated professional staff and volunteers from a wide range of backgrounds, with vast experience from within and outside the world of badminton, committed to living our values of Focus, Ambition, Courage and Teamwork.
Role Summary
To lead the implementation of Discover Badminton within agreed area with a primary focus on revenue generation targets driven from maximising customer acquisition and retention. To identify partners that can support delivery of Discover Badminton and develop and manage an ongoing relationship with those partners that maximises delivery of strategic targets.
Key Accountabilities & Responsibilities
- Maximise revenue generation for Badminton England through effective customer acquisition and retention against targets
- Identify and then build and maintain excellent relationships with key partners and stakeholders to deliver Discover Badminton strategic targets with a primary focus on revenue generation
- Maintain an up to date understanding of customers and customer needs and embed customer insight in delivery across all partners
- Match Badminton England products and services to customer need
- Maximise data collection with partners and stakeholders through effective use of Badminton England platforms and CRM system
- Identify, secure and deploy external funding to support local delivery
- Act as first point of contact for Badminton England customers in a designated geographical area
- Track progress against KPIs and allocate time/resources most effectively to maximise return
- Enable workforce development and implementation of competition pathway
- Contribute to the development of national policy by undertaking local projects determined by geographical need
The Person
- Ability to sell products and services, to acquire and retain customers and secure revenue for the organisation
- Track record of achievement in delivering strategic targets and maximising revenue generation
- Ability to negotiate with partners and stakeholders to secure delivery of strategic targets and maximise revenue generation
- Identify key partners with whom long lasting and productive relationships are built and maintained
- Ability to lead and influence partners and stakeholders to deliver strategic goals and agreed targets
- Strong customer service orientation to underpin customer acquisition and retention
- Proven track record of utilising products and services to meet customer need
- Ability to adapt to changing circumstances in a fast moving environment and use initiative to seize opportunities
- Excellent interpersonal skills and the ability to develop positive internal and external relationships at all levels
- Managing multiple projects at a time while paying strict attention to detail
- Accepting responsibility and responding promptly to the need for effective decision making
- Communicating, presenting and influencing credibly and effectively at all levels
For an informal discussion regarding this position please contact Nick Rimmer, Head of Development on: 07818 570484
If you have experience any issues with the link provided, please email Jade Cinar, HR Administrator at hr@badmintonengland.co.uk and request that a new link be sent to you.
