Membership Development Officer
Salary: £23,000 - £28,000
Reporting to: Communications & Engagement Manager
The Sport and Recreation Alliance believes that the power of sport and recreation can change lives and bring communities together. Together with our members and in partnership with the wider sector, we make the most of opportunities and tackle the areas that provide a challenge. We do this by providing advice, support and guidance and by being the voice of the sector. Working with Government, policy makers and the media, we help grassroots sport and recreation grow and thrive. Having an active nation is important as it delivers huge benefits to society and the millions of participants, volunteers, staff and spectators.
The Membership Development Officer is responsible to the Communications & Engagement Manager and part of the Communications, Marketing and Member Engagement department. This role is responsible for the day to day delivery of the membership function and the delivery of the engagement plan to gather and share member insights across the organisation to drive membership recruitment and retention, as well as developing our member services.
MAIN TASKS AND RESPONSIBILITIES
· Manage the day to day membership function, including organising the renewals process, keeping the CRM up to date and acting as first point of contact for membership queries and support
· Work closely with the Communications & Engagement Manager on strategic development for the membership function and how insights can be used to develop the membership offer
· Offer and provide member support through routine contact to improve retention and identify trends and opportunities to support and work with them
· Work to collect and use insight collected via the engagement plan and routine contact to identify new member services and to add value to the membership offer
How to apply
Please complete an Application Form, Equal Opportunities Form and enclose a copy of your CV and return to firstname.lastname@example.org or write to Alex Wilkinson, Human Resources, Sport and Recreation Alliance, Burwood House, 14-16 Caxton Street, London, SW1H 0QT.
For an informal discussion about the role please contact Rob Arnott on 020 7976 3935 or email email@example.com
The closing date for applications is 11.59pm on 28 February.
Interviews will be held on week commencing 6 March and candidates are expected to make themselves available.
The Sport and Recreation Alliance is keen to further increase the diversity of its workforce and welcomes applications from all sections of the community.
We appreciate the range of skills and experience our staff have to offer. In return for your enthusiasm and commitment, we commit to actively developing and supporting you. We also offer a very generous range of benefits including: pension, season ticket loan, cycle to work scheme, employee assistance programme, childcare voucher scheme, gym contributions, private healthcare, volunteering days plus generous holiday entitlement.