Terms and Conditions

1. Definitions 

Customer: the person, company or organisation identified as enrolling a delegate.

Delegate: a person attending the event and may also be a customer;

Event: courses, seminars, workshops or conferences offered by the Sport and Recreation Alliance at the stated venue.

Materials: any document in either machine readable or printed form.

Venue: the location at which an event is held.

We: the Sport and Recreation Alliance.

Working Day: any day from Monday to Friday (inclusive) which is not a statutory bank holiday in England..

2. Orders and acceptance

2.1 The customer is deemed to accept these terms upon enrolling for an event and is responsible for ensuring the accuracy of all details submitted 

2.2 These terms govern the booking for the event to the exclusion of any terms and conditions of the customer. The booking form incorporates these terms and constitutes a legally binding contract.

3. Fees

3.1 The prices for an event will always be per delegate and will include all fees, including use of equipment and all materials. Refreshments will be provided. In case of all day events lunch will also be provided by the Sport and Recreation Alliance. 

3.2 The prices stated are correct at the time of going to press but may be subject to increase.

3.3 All prices exclude VAT at 20% unless otherwise stated.

4. Payments

4.1 Payment in full must be received and cleared by the Sport and Recreation Alliance before the start of an event. We accept payment by selected debit/credit cards, cheques or bank transfer.

4.2 The Sport and Recreation Alliance reserves the right to refuse admission for any failure by a customer to complete the payment for the event prior to the start of the event.

4.3 An invoice can be issued prior to the start of the event. Payment must, however, be received and cleared before the start of the event. If not the Sport and Recreation Alliance reserve the right to refuse admission to the event.

5. Reservations

5.1 Upon completion of online booking by customers the Sport and Recreation Alliance will confirm availability and a booking acknowledgement will be emailed to the customer.

5.2 Bookings are not confirmed until a booking acknowledgement has been issued.

5.3 Booking acknowledgement will be sent to the email provided by the customer in the online booking form.

6. Venue and content of event

6.1 The Sport and Recreation Alliance reserves the right to change the venue of the event from the one specified, when necessary. In the case of changes to the Venue the Sport and Recreation Alliance will inform the customer as soon as possible and provide information about the revised venue.

6.2 Speakers at any event hosted by the Sport and Recreation Alliance speak on behalf of themselves or any organisation they represent. Opinions expressed by speakers are, therefore, not necessary those of the Sport and Recreation Alliance.

6.3 The Sport and Recreation Alliance will endeavour to ensure that the published programme is provided. The Sport and Recreation Alliance, however, reserves the right to alter published programmes, dates and speakers according to circumstances.

The liabilities of the Sport and Recreation Alliance will in respect of such changes be limited to a refund of the customer’s fees if so requested.

7. Cancellations

7.1 The Sport and Recreation reserves the right to cancel, postpone or otherwise alter the content or date of and event without notice. In such circumstances, the Sport and Recreation Alliance may, at its own discretion, return any payment received

7.2 In the event of a cancellation by a delegate or the customer, cancellation fees will be due as follows:

  • A cancellation of an order before 30 calendar days of the event for any reason, will entitle a customer to a full refund of the fee
  • A cancellation of an order within 30 calendar days of the event for any reason, will entitle a customer to no refund of the fee.

7.3 To request a refund in accordance with the rules mentioned above you must notify us in writing by email to events@sportandrecreation.org.uk or by calling 020 7976 3900.

Should you be entitled to a refund from the Sport and Recreation Alliance, then it will be paid as soon as possible, but in any event within 30 days.

8. Substitutions

8.1 Delegate substitution will be accepted, subject to prior notification to the Sport and Recreation Alliance. Where possible, the Sport and Recreation Alliance asks the customer to inform it of the alternative delegate’s name at least three working days before the date of the event.

9. Force majeure

9.1 The Sport and Recreation Alliance will not be liable for any failure or delay in the delivery of the event which is caused by circumstances beyond its reasonable control.

Where such events occurs the Sport and Recreation Alliance obligations will be suspended for so long as such circumstances continue or the event may be cancelled in which case the provision of clause 7 will apply.

10. Copyrights

10.1 The Sport and Recreation Alliance reserves all rights in the content of all event and materials.

By completing the online booking form customers acknowledge that all rights in the content of events and materials shall be owned by the Sport and Recreation Alliance (or the consultant responsible for developing the event and materials) and that in attending an event delegates will not obtain any rights whatsoever in such content or materials. 

For more information please contact Helen Tan.

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